Photos by Cait Pearson

Shane Brady, Envoy Relationship Marketing


If you’ve talked to Shane Brady at all, you can’t help but notice his energy and positive attitude. He’s put those two defining qualities to excellent use in his appointment-setting business. 


“Appointment-setting business?” you ask. 


Yes, indeed. And once you really understand what that is, you will wish you’d had Envoy Relationship Marketing on your side for however many years you’ve been in business. 


You know how it goes: You’re focusing on keeping your current clients happy, keeping current deliverables awesome … and suddenly you realize you’ve let the sales pipeline go dry. 


Shane Brady, and his business partner Travis Cisneros, have built their business, Envoy Relationship Marketing, around helping clients avoid exactly that. 


You can sum this all up in Shane’s words: “We help grow other people’s business through qualified appointments.”


“That initial outreach can be the hardest part of sales, and it does take a lot of energy out of you to make 50 or 100 calls a day, especially when you’re trying to build your business and take care of your biggest clients. We save people a lot of time and energy and just give them another stream of meetings.”


“People bring us on when they’re in growth mode, or to work alongside their current sales team. But sometimes, they don’t have a sales process -- so we are that process.”


Shane and Travis were able to take over a business that someone else had started and breathe new life into it -- by strategizing differently and adding new services, but mostly by changing how they viewed their work. 


“Sales really just comes down to behavior, to attitude,” Shane says. “To just being a little more positive.”


The 90s business classic Rich Dad, Poor Dad helped Shane and Travis reach this turning point. “It really pushed us to think about ways to change our behavior and turn liabilities into assets and growth opportunities.”


Urban Office is fortunate to have Shane and Travis’s positive energy in the building because we popped up on the map under “Coworking” as they were on their way to check out a downtown WeWork. 


They decided to be spontaneous and stop in -- and they were sold. “The location just made so much sense for us, and the vibe was really great. Obviously parking is a big plus. And we’ve been able to work with some people here, too, which is also really great.”


Shane grew up in Portland, and says every time he goes somewhere else, he’s reminded how much he loves it here. “I don’t do a lot outdoors,” he says, “but I love that it’s not a concrete jungle. And that I can run or bike to work, instead of sitting in traffic for 45 min like a lot of people have to.”


Shane often runs or bikes to Urban Office via the South Waterfront Greenway, or he combines his commute with his girlfriend, who works at Finales bakery down the street. P.S. You should definitely check out this bakery and its mondo cinnamon rolls. Just be on the lookout for the A-board sign on Dakota Street that says “Cinnamon Rolls -- Until We Run Out.”


Bonus fact: Shane’s previous career was as a sports agent. 


As for an inspiring Portlander, Shane has been grateful for the mentorship and encouragement of Mike Nye, of Capacity Commercial Group, who founded Envoy and still holds a majority stake in the company. “He had the big idea and got us thinking more outside the box. He gives us a lot of opportunity to make mistakes and grow on our own. He’s helped us a lot professionally. He’s our go-to guy.”






The Skinny

You know that moment when you suddenly realize you’ve let your sales pipeline go dry? 

Shane Brady puts his energetic personality and positive attitude to excellent use in helping clients avoid exactly that.


Shane and his business partner Travis Cisneros have built Envoy Relationship Marketing to “help grow other people’s business through qualified appointments.” In other words, they do the hardest part of sales: actually getting that initial meeting. 


“People bring us on when they’re in growth mode, or to work alongside their current sales team. But sometimes, they don’t have a sales process -- so we are that process.”


Why Portland: Shane grew up in Portland, and says every time he goes somewhere else, he’s reminded how much he loves it here.


Why Urban Office: Shane and Travis spontaneously stopped in on their way to tour another space -- and they were sold. “The location just made so much sense for us, and the vibe was really great. Obviously parking is a big plus. And we’ve been able to work with some people here, too, which is also really great.”


Book Recommendation: The 90s business classic Rich Dad, Poor Dad helped Shane and Travis reach a turning point in their business. “It really pushed us to think about ways to change our behavior and turn liabilities into assets and growth opportunities.”


Neighborhood Recommendation: The mondo cinnamon rolls at Finales bakery. Look for the sign on Dakota Street that says “Cinnamon Rolls -- Until We Run Out.”


Inspiring Portlander: Mike Nye, of Capacity Commercial Group, who founded Envoy and still holds a majority stake in the company. “He got us thinking more outside the box. He gives us a lot of opportunity to make mistakes and grow on our own. He’s our go-to guy.”